Refund and Cancellation Policy

Scope and merchant

This policy covers WebMins website kits, downloadable digital products and online subscriptions supplied by Trolly Ecommerce Pvt. Ltd.. Different license types or purchase methods may have different approved eligibility rules. Read the listing, order details and this policy before paying; mandatory consumer and payment-provider rights remain applicable.

Approved eligibility

Refund eligibility for kits, downloads, subscriptions and renewals. These approved rules govern kit and download purchases, monthly and annual subscriptions, renewals, service failures and cancellation-related requests. Digital fulfilment can begin after verified payment, so the status of download access or service activation may be relevant to assessment. Do not assume all digital sales are nonrefundable.

Subscription cancellation and renewal

Renewals: Subscriptions renew automatically at the selected billing interval where recurring billing is enabled and authorized by the customer. Otherwise, renewal requires manual payment. Any changes to renewal pricing will be communicated before they take effect. Taxes: Applicable taxes are calculated using the customer’s billing details and shown before payment. Customers must provide accurate billing information and any applicable tax registration details. Plan changes: Upgrades, downgrades, their effective dates, and any additional charges or credits are shown before confirmation. Downgrades normally take effect at the next renewal. Proration applies only where explicitly offered during the plan-change process. Payment failures: Customers are notified when a payment fails and may be asked to update their payment method. Automatic payment retries may occur where supported and authorized. Continued non-payment may result in suspension of paid features after notice. Any project deletion follows our published data retention policy. Cancellation: Customers may cancel recurring subscriptions through their account or by contacting support. Cancellation stops future renewals, and paid access continues until the end of the current billing period unless otherwise stated. Uninstalling an application or stopping use of the service does not cancel a subscription. Refund eligibility is governed by our Refund Policy and applicable law.. Stopping an automatic renewal and receiving a refund for a prior charge are separate actions. Where Stripe period-end cancellation is available, cancellation stops future renewal while access continues to the recorded end of the paid term. Check the dashboard record and confirmation rather than relying on a browser return screen.

Duplicate, failed and unauthorised payments

Report duplicate charges, incomplete transactions, missing entitlement or suspected unauthorised payments using the order and provider reference. Do not repeatedly pay a pending order without checking its status. WebMins verifies provider records before determining whether a charge settled and whether delivery or a refund is appropriate. Contact your payment provider promptly about unauthorised use.

Request procedure and service failures

Send a request to support@webmins.com with your order number, purchase date, product or plan and a concise explanation. For failed downloads or unavailable paid access, include the error and relevant screenshots without credentials. Support may first investigate or restore fulfilment; that does not remove any applicable refund entitlement. Never include full card numbers, CVV, passwords or API keys.

Refund methods, timing and fees

7 days. Approval, initiation by the merchant and posting by your bank are distinct events. Currency conversions and provider fees depend on the actual transaction and approved rules. A refund is not complete solely because a request has been submitted. Full refunds can revoke affected downloads, licenses and recurring access; partial refunds depend on the approved resolution.

Disputes and escalation

You may raise a payment dispute under your provider’s procedures and applicable law. Please provide consistent transaction details so duplicate remedies can be reconciled. Grievance procedure: Chandan Patil. This policy does not guarantee any payment gateway’s approval or displace mandatory rights.

Related policies

Terms · Privacy · Refunds · Digital delivery · AI usage · Contact